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Contact: Jacob Cleland
Interim Communications and External Affairs Manager
830.312.7979 |

(New Braunfels, TX – February 23, 2024) New Braunfels Utilities (NBU) will launch its annual customer satisfaction survey on Monday, February 26, 2024. The survey aims to measure the community’s overall satisfaction with NBU providing reliable and resilient utility services to its more than 59,000 customers and help identify improvement opportunities. NBU encourages customers to offer their valuable opinions via phone, email, or online survey methods. Active customer participation is essential for capturing a significant sample to ensure the accuracy of the data collected.

GreatBlue Research, Inc., a third-party professional research firm in Glastonbury, CT, will conduct the NBU customer satisfaction survey. A random sampling of NBU customers will either be contacted by phone or email. If you are contacted and have Caller ID technology, the firm’s name (GreatBlue) will appear. For customers without Caller ID technology, the incoming phone number will appear as 830.541.2794. For customers receiving an email survey request, the sender’s name will read GreatBlue Research with the email address Satisfaction surveys from either of these platforms and associated with their respective number or email address will ensure the survey is legitimate. The survey will not ask you for your account or payment transaction information.

Beginning February 26, NBU customers can complete the survey online by visiting Participants will remain anonymous. The survey will take approximately eight minutes to complete.

The customer satisfaction survey is expected to conclude Monday, March 25, 2024.

It is important to reiterate that if you receive a call from GreatBlue, they will not ask for account information or payments of any kind. They will only ask questions that allow NBU customers to offer their opinions.

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that reveals the respondent’s identity to NBU. If you have questions about the survey, please contact GreatBlue Research, Inc., at 830.541.2794 or NBU at 830.629.8400.


About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on X at @nbutexas, and to learn more, visit