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2026 Customer Satisfaction Survey

At NBU, your feedback is essential in helping us provide reliable and resilient utility services.

That’s why we are launching our annual customer satisfaction survey, coming soon. You may have previously received a survey about NBU’s long-term direction. This opportunity is different. It focuses specifically on your day-today experience with us.

Survey Details:
Conducted by: GreatBlue Research
Throughout the coming weeks, GreatBlue Research will contact our customers by email, text or phone call to conduct the survey. The survey is brief – just 12 questions, taking about 3–4 minutes of your time.

Your Privacy Matters
Rest assured, we will never ask for personal account details or request payment. Your responses will remain confidential and will be used solely to enhance the quality of our services. Only aggregated results will be shared with NBU.

Why Your Feedback Matters
Your input directly impacts the improvements we make to serve you better. By participating, you help shape the future of your utility services. We truly appreciate your time and participation. If you have any questions, please contact GreatBlue Research at 860.740.4000 or NBU at 830.629.8400.

We look forward to hearing from you!