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Contact: Jacob Cleland
Interim Communications and External Affairs Manager
830.312.7979 |

(New Braunfels, TX – June 21, 2024) – New Braunfels Utilities (NBU) offices and drive-through will be closed on Thursday, July 4, 2024, in observance of Independence Day.

NBU customers can report an outage or utility situation by calling the 24-hour Control Center at 830.629.4628 (4NBU). Customers can view current electric and water outages in our service area in real-time by visiting

Our Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current outages or utility situations in our service area. To enroll, text NBU to 830.629.4628 or visit for more information. To take advantage of this service, you must have a mobile number associated with your NBU account.

Customers can make payments via the following convenient options:

  1. Online at
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market and Ace Cash Express, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off of the drive-through.


About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on X at @nbutexas, or visit for more information.