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(New Braunfels, TX – January 31, 2023) – With the winter weather conditions expected to continue through the night and with the safety of our customers and employees in mind, the New Braunfels Utilities (NBU) lobbies and drive-through will delay opening until 10:00 a.m. on Wednesday, February 1, 2023. 

New Braunfels Utilities’ customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Customers can view our service area’s current electric and water outages in real-time by visiting

The Texting Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current outages in our service area. To enroll, text NBU to 85700 or visit: To take advantage of this service, you must have your mobile number associated with your NBU account.

For Customer Service inquiries, please call 830.629.8400. Any necessary additional updates will be posted on the NBU website at, on Facebook at, and through local and regional news outlets. Additionally, weather resources, like how to winterize your home, generator safety, and the NBU up-to-date Outage Viewer Maps that provide status information on electric and water outages, can be found online.


About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on Twitter at @nbutexas, and to learn more, visit