Skip to main content

NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

Cancel Accept

Who we are: New Braunfels Utilities (NBU) is a nonprofit, community-owned utility delivering electric, water and wastewater services to 60,000+ customers. That means NBU only charges ratepayers what it costs to provide utility services, no more. As a nonprofit utility, we serve you, not stockholders.

How we do it:

  • Smart Planning
  • Responsible Budgeting
  • Excellence in Service

Why we do it: We are customer-driven and community-focused. We are not only NBU employees, we are your neighbors.


Understanding Your Rates

Every dollar on your utility bill ensures your lights are on, your water is flowing and your toilets are flushing.

Here is the equipment necessary to keep our community safe:

  • 700+ miles of water pipelines
  • 500 miles of wastewater lines
  • 800 miles of electric distribution lines
  • We operate electric and water meters, booster pump stations, groundwater wells, lift stations, substations and thousands of switches and transformers

Here is what we must pay for through the rates:

Infrastructure: Improvements of existing utility infrastructure to keep services reliable. If we don’t maintain our electric, water and wastewaters systems, that’s a public health issue. We think about it so you don’t have to.

Growth: New growth-related utility projects. We must provide utility services to new development in our service area, it is not a choice for NBU, it’s a mandate. Developers are required to pay impact fees as part of the development approval process. The goal is to reduce the cost of growth on our customers. NBU charges developers the maximum allowed by law in order to offset water and wastewater costs.

Regulatory Compliance: Meeting increasing regulatory mandates for electric, water and wastewater which are not funded by the state or federal government.

Inflation: Increased costs for materials and labor.

Planning for tomorrow: Strategic investments to prepare for future extreme weather and growth.


What will my bill be?

Pending approval by New Braunfels City Council on June 23, 2025, any proposed rate adjustments will go into effect on August 1, 2025.

The average TOTAL proposed dollar increase for residential customers is:*
  • $16.41 – Including essential water use only
  • $26.16 (+8.16%) – Including essential water and irrigation

Here is how the proposed rate increases for electric, water and wastewater services impact the average bill by service:

*Monthly calculations use the following average customer usage profile: Average based on 1,200 kWh/mo (electric) | Average based on 6,000 gal/mo (no irrigation) | Average based on 6,000 gal/mo (irrigation only) | Average based on 4,600 gal/mo (wastewater) – with higher costs in peak demand months due to increased usage.


What resources are available?

We are here for you every step of the way and here’s how:

Residential Rate Calculator

Calculating your utility bill can help you make informed decisions. The NBU rate calculator can help estimate your residential utility costs based on your projected electricity, water, and wastewater use.

Rate Calculator
Understanding your Bill

This resource aims to enhance transparency and empower customers to manage their utility expenses effectively.

Understanding your Bill

How does NBU’s rates compare to others?

Your monthly bill is four in one – electric, water, wastewater and City of New Braunfels solid waste and recycling. To help you compare our rates with others, we’ve broken them down by line of service below. We balance affordability with properly maintained infrastructure to provide our community with safe and reliable electric, water and wastewater service.


How rates are set

Following industry best practices, we regularly review and adjust our utility rates to ensure rates reflect the actual costs of providing water, wastewater and electric services. Pending approval, NBU will seek utility service rate adjustments based on a comprehensive rates study conducted by an independent party, Raftelis.

Frequently Asked Questions