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The New Braunfels Utilities’ (NBU) main lobby at 263 Main Plaza, downtown New Braunfels, and drive-through will close at 1:00 p.m. on Thursday, October 7, 2021, to allow the Customer Service employees to attend a training session.

Customers needing to report an outage or service issue may call NBU’s 24-hour Control Center at 830.629.4628 (4NBU). The Texting Outage Notification System is an added convenience that allows customers who are enrolled in the program to report outages and receive notifications about outages in their area by text message. To enroll, text NBU to 85700, or visit: To take advantage of this service, you must have your mobile number associated with your account.

Customers can make payments via the following convenient options:

  1. Online at
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, Arlan’s Market, and Ace Cash Express, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off of the drive-through.