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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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The NBU payment system is currently down for maintenance until approximately 6:30 p.m. on August 3, 2023. Customers will be unable to make online or over-the-phone account payments until the maintenance is completed.

To report an outage or service issue, please call 830.629.4628.

We thank you for your patience.