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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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Unfortunately, utility-based scams are common. Here are some key tips that prepare you for encountering a suspicious call or visit:

  • Never share your personal information.
  • Verify the identity of the caller.
  • Hang up or close the door if someone seems suspicious.
  • Call NBU Customer Service at 830.629.8400 to verify calls about your account.