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New Braunfels Utilities Conducts Telephone Survey to Gauge Customer Satisfaction

FOR IMMEDIATE RELEASE
Contact: Pamela Quidley
Communications and External Affairs Manager
830.312.7940 | pquidley@nbutexas.com

(New Braunfels, TX – March 18, 2022) During March, New Braunfels Utilities (NBU) will be conducting telephone surveys among its residential and commercial customers. This survey aims to measure your satisfaction levels and opinions and identify opportunities to improve NBU moving forward. The survey itself will be conducted by GreatBlue Research, Inc., a professional research firm located in Glastonbury, CT.  

A random sample of NBU’s customers will be called, and the name of the firm (“GreatBlue”) will show up on the caller ID, should you have the technology at your home. If you do not have Caller ID technology, the phone number that appears will be 830.293.7611.

The Great Blue representative will not ask for any account information or payments of any kind. They will only ask questions to allow customers to offer their opinions.

We value your opinions, and to accurately reflect the sentiments and perceptions of our customer base, it is crucial that we achieve a large enough sample size of the audience. This helps us to gather accurate data in order to serve you best, so please take a moment to complete the survey if you can.

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to NBU. If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860.740.4000 or NBU at 830.629.8400. We thank you in advance for your time and cooperation and hope that you participate in this important survey.

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About New Braunfels Utilities:
Dedicated to excellence in service, New Braunfels Utilities (NBU) was established in 1942 and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation. The mission of NBU is to enhance the quality of our community by providing innovative, essential services. Governed by a Board of Trustees comprised of local residents appointed by the New Braunfels City Council, NBU is committed to being a recognized and trusted community partner, providing essential electric, water, and wastewater services. Utility revenue is invested back into the utility systems, which benefits the community. New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks. Additionally, in 2016, NBU repurposed its former16-acre warehouse site to become the Headwaters at the Comal, to serve as its conservation legacy, which will strengthen the relationship between the community and nature by showcasing the significance of the Comal Springs. Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on Twitter at @nbutexas, and learn more, visit nbutexas.com.