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Contact: Melissa Krause

Chief Communications and Strategy Officer
830.629.8440 |

(New Braunfels, TX – February 1, 2022) The winter weather moving through our area, starting this Wednesday and possibly running into Sunday, may cause hazardous road conditions and weather-related outages. New Braunfels Utilities is prepared to step into emergency operations if needed.
To ensure the safety of our employees and customers, New Braunfels Utilities’ (NBU) hours of operation, including drive-through hours, may be altered.  Any operational updates will be posted on the NBU website at, on Facebook at, the NextDoor App, and through local and regional news outlets.  Additionally, winter weather resources, like how to winterize your home, generator safety, and the NBU up-to-date Outage Viewer Map, that provides status information on outages, can be found online.

Since last year’s winter storm event, the Electric Reliability Council of Texas has developed a comprehensive plan that addresses operational improvements to the Texas power grid and, as of today, heading into this week’s event, they do not anticipate a repeat which was caused by winter storm Uri.  Other storm-related activity to watch for includes strong wind or ice accumulation on power lines, which could cause local power outages across the area. Ice adds a considerable amount of weight as it accumulates. The result is that distribution lines can be dragged down or broken tree limbs can fall across them and cause outages. The NBU tree trimming program helps to prepare for these types of situations in advance and keeps damage to a minimum. Power outages are inconvenient, and downed lines can be deadly. Never allow anyone to approach or touch a downed power line. Call 830.629.4628 (4NBU) or 911 to report the situation and an NBU crew will be sent to the area immediately.

Customers, with an associated mobile number on their account, may enroll in the Text Outage Notification program, by calling an NBU Customer Service Representative at 830.629.8400 during standard business hours, or 830.629.4628 after hours, or by visiting  Customers who are enrolled in the NBU Texting Notification Program will receive outage information updates through texts and phone messaging.


About New Braunfels Utilities:

Dedicated to excellence in service, New Braunfels Utilities (NBU) was established in 1942 and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  The mission of NBU is to enhance the quality of our community by providing innovative, essential services. Governed by a Board of Trustees comprised of local residents appointed by the New Braunfels City Council, NBU is committed to being a recognized and trusted community partner, providing essential electric, water, and wastewater services.  Utility revenue is invested back into the utility systems, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Additionally, in 2016, NBU repurposed its former16-acre warehouse site to become the Headwaters at the Comal, to serve as its conservation legacy, which will strengthen the relationship between the community and nature by showcasing the significance of the Comal Springs. Follow NBU on Facebook at, on Twitter at @nbutexas, and learn more, visit