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New Braunfels Utilities has issued a boil water notice for the Cloud Country Subdivision as of 4:00 p.m., December 14, 2023.

The pressure of the water system within this area has fallen due to an NBU contractor connecting a new waterline into an existing waterline to increase capacity. Crews have been working through the night and connected the new water main to the existing lines. Customers now have water but it still needs to be boiled before consumption at this time.

The water lines have been flushed and we are taking water samples for testing this morning. Results are expected by Saturday morning. Once the water is safe to drink the boil water notice will be lifted. We will continue to provide updates as new information is available.

During a boil water notice, all water that is to be used for drinking, cooking, or washing food preparations surfaces, such as cutting boards and knives, should be boiled for at least two minutes and cooled prior to use. Bathing and showering is safe if you do not swallow any water.

If you have questions or need assistance, please contact NBU at 830.629.4628.

Due to the loss of system pressure, the Texas Commission on Environmental Quality (TCEQ) requires New Braunfels Utilities (PWS TX0460001) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice-making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.