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(New Braunfels, TX – February 02, 2023) – New Braunfels Utilities (PWS TX0460001) issued a BOIL WATER NOTICE on Thursday, February 02, 2023, to NBU customers within the Riverchase Pressure Zone.  The pressure of the system within this area has fallen below 20 psi due to an electrical outage. New Braunfels Utilities is working to restore the water pressure.

If you have questions or need assistance, please contact NBU at 830.608.8971.

Due to the loss of system pressure, the Texas Commission on Environmental Quality (TCEQ) requires New Braunfels Utilities (PWS TX0460001) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice-making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Michael G. Short, NBU Director of Water Systems, at 830.608.8971, or at 355 FM 306, New Braunfels, Texas.  If a customer, individual, or employee wishes to contact the executive director of TCEQ, please contact 512.239.4691.