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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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Phone lines are down at this time. Customers are encouraged to use the online portal for payments or come into the office at 263 Main Plaza, New Braunfels. Customers may also reach our Customer Service Department at

Thank you for you patience as NBU’s phone provider works to restore service.