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When you sign up to receive outage notifications from NBU, you will be able to quickly and easily report outages and receive outage status updates using your mobile phone or device. New Braunfels Utilities will provide you with the latest information available to keep you up-to-date on any outage situations.

Reporting Outages and the Notification Program

Customers can report outages 24/7 by calling 830.629.4NBU (4628) or for electric outages only, text #OUT to 85700. Standard data rates apply.

To enroll in the program, you must have a mobile number associated with your account. Enrolling is easy and can be done by texting NBU to 85700. The program only applies to electric outages currently.

How to Check on the Status

When affected by an outage, a customer may text #Status to check the status of an electric outage. A text will be received from NBU’s notification system, reporting the status of the outage at the customer’s location.

Restored Service

Whether the customer reported the outage or received notification of the outage from NBU, the customer will receive a text once the electric outage is restored.