Skip to main content

NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

Cancel Accept

New Braunfels Utilities is committed to navigating the short and long-term challenges of the global supply chain situation.

The global supply chain disruptions resulting from the COVID-19 pandemic and the war in Ukraine have affected NBU’s ability to secure certain materials necessary to support new development projects. Specifically, we are experiencing severe delays in receiving 75 kVA transformers. In late FY2022, New Braunfels Utilities had a total of 568 75 kVA transformers on order with an expectation that we would receive at least 149 units in June 2022. Due to the supply chain issues, we received only six kVA transformers and were informed by our primary supplier that we can expect deliveries to be limited to approximately six transformers per month for the foreseeable future. Vendors continue to cite delays for other materials as well, and in some cases, the delay can be up to 100 weeks.

Impact of Supply Issues and Solutions

Delays in receiving critical materials like the 75 kVA transformers will continue to delay projects waiting to be scheduled for a construction start date. Our goal is to continue to help move your project forward, and we have evaluated where we may be able to assist with that effort by making a temporary change in our service application process.

  • Until the supply chain issue is resolved, development projects will no longer have to wait for NBU electric service to be in place before final acceptance can be issued for water and wastewater infrastructure. Final acceptance of water and wastewater infrastructure will allow for application for water meters, release of construction bonds, commencement of the warranty period, and allow builders the opportunity to apply for a building permit. (If you choose to proceed in this manner, the NBU New Construction team will work with you to make the needed notations to your account(s). New Construction can be reached at 830.608.8992 or
  • Please note, that this constitutes building at your own risk as supply chain conditions may not improve in the near future and could even worsen. Any delay in receiving electric service should be shared upfront with potential home buyers to help manage expectations as to when a house will be ready for occupancy. The account will remain in a builder’s/developer’s name and cannot be transferred to a homeowner until electric, water, and/or sewer service/meters are in place.

At this time, we are unable to give a firm estimate as to when individual projects will have the needed materials on hand in order to proceed. We are simply not receiving that level of information from our vendor. New Braunfels Utilities has relaxed all possible engineering specifications and is seeking any and all additional supplier resources in the market. Even so, the estimated delivery of transformers remains at approximately 20-34 weeks and there is no assurance that the quantity ordered will be delivered. Vendors continue to cite delays for other material as well, and in some instances, this can be up to 100 weeks.

Mitigating Supply Issues

Your continued assistance in ensuring that all easements, fees, and civil work are completed prior to a project being released to our Purchasing team for material confirmation will be the best way to help NBU mitigate the impact of supply chain issues. Once Purchasing has confirmed that material is available, an Electric Engineering Tech will notify you via email that the job is being released to Electric Operations to be placed on their construction schedule along with an estimated start date.

If NBU receives any significant information regarding changes in delivery or project schedules, our team will share those updates with you. New Braunfels Utilities’ teams are currently evaluating several tactics to mitigate this issue and we will share updated information about our approach to this matter on a regular basis. We appreciate your patience as we continue to navigate through this situation. Our sincere hope remains that we will start seeing a recovery in the global supply chain in the near future.