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New Braunfels Utilities Extends Customer Relief Efforts

Payment and Extension Plans, Residential Disconnects, and Waiving Late Fees Extended Through October 31, 2022, and Forecasts Quarterly Cost of Power

FOR IMMEDIATE RELEASE
Contact: Melissa Krause
Chief Communications and Strategy Officer
830.629.8440 | mkrause@nbutexas.com

(New Braunfels, TX – September 7, 2022) – On August 8, 2022, New Braunfels Utilities (NBU) announced plans to help customers with high utility bills by delaying Winter Storm Uri/replenishing reserves charges through September. We remain committed to helping those customers who are struggling, and the following measures will continue in place through October 31, 2022, and will be evaluated monthly by the NBU Board of Trustees:

New Braunfels Utilities urges customers experiencing hardship and needing help to contact its Customer Service department to set up payment arrangements. Representatives will work to set up individualized payment plans based on the customers’ needs. Call 830.629.8400 Monday through Friday, 8:00 a.m. – 5:00 p.m., or email customerservice@nbutexas.com.

From the NBU Board of Trustees to the newest employee, we are proud to be part of this community and committed to our mission of strengthening our community by providing resilient essential services.  Over the past month, NBU shared its commitment to communicating with our customers and keeping them informed in advance of any billing changes. October NBU bills will reflect the “replenish reserve” amount of $.0130 per kWh in the PCRA line item of the bill.

The table below is the calendar year, 2022 fourth-quarter total cost of power monthly forecast, based on an average of 1,200 kWh usage. The monthly per kWh forecast is estimated to be 12.41 cents plus the monthly Electric Service Availability Charge. It is important to note that this quarterly forecast is subject to change should NBU experience extreme weather and/or energy market events. Definitions of the following line items and any necessary updates to the quarterly forecasting can be found at nbutexas.com/rate-breakdown.

We are also committed to simplifying the NBU bill. The Generation, Transmission, and Replenish Reserves line items are currently included and identified in the PCRA and Purchased Power line items of the bill.
The following line items will replace the current NBU bill line items later this year. 

Line itemOctoberNovemberDecemberMonthly Electric Bill
Generation$.0790$.0790$.0790$94.80
Transmission$.0172$.0172$.0172$20.64
Delivery Charge$.0149$.0149$.0149$17.88
Replenish Reserves$.0130$.0130$.0130$15.60
Per kWh Charge Total$.1241$.1241$.1241 
Electric Service Availability Charge$17.06$17.06$17.06$17.06
Total Bill   $165.98

Conservation remains one of the most effective ways to manage utility usage and costs. The Conservation and Customer Service team is prepared to help customers identify ways to make their homes more energy efficient and will help find ways to reduce water usage. Customers can schedule a free home assessment by visiting nbutexas.com/assessment or calling 830.608.8925. Customers can also take advantage of the many rebates NBU offers at nbutexas.com/rebates.

The NBU Utility Bill Payment Assistance program, facilitated by the New Braunfels Food Bank, is available for qualifying customers.  Due to the high influx of bill payment assistance applications, NBU staff is helping the New Braunfels Food Bank to process several aspects of the applications, excluding the awarded amount, which remains the sole responsibility of the Food Bank. To learn about NBU Utility Bill Payment Assistance, visit nbutexas.com/utility-bill-assistance.  In addition, NBU is actively working with community agencies to solidify additional bill payment assistance and relief. Once a simplified, unified system is confirmed, those available resources will be posted online at nbutexas.com/utility-bill-assistance.

Customers can review current rates, the cost of power, and a host of frequently asked questions at nbutexas.com/rate-breakdown.  This page offers customers up-to-date information regarding their bills and any changes in the forecast.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community. New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on Twitter at @nbutexas, and to learn more, visit nbutexas.com.