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New Braunfels Utilities Further Extends Customer Relief Efforts for Residential Customers

FOR IMMEDIATE RELEASE
Contact: Melissa Krause
Chief Communications and Strategy Officer
830.629.8440 | mkrause@nbutexas.com

Payment and Extension Plans, Residential Disconnects, and Waiving Late Fees Extended Through November 30, 2022

(New Braunfels, TX – September 30, 2022) – New Braunfels Utilities (NBU) remains committed to helping customers who are struggling to pay high utility bills. Today, NBU announced that its bill relief efforts will be extended through November 30, 2022, for residential customers. This will allow customers additional time to set up payment plans and/or access community assistance funds.

The latest extension offers NBU customers relief until November 30, 2022, allowing them more time to set up payment and extension plans, with no disconnects for residential customers due to non-payment, and have late fees waived.

New Braunfels Utilities urges customers experiencing hardship and needing help to contact its Customer Service department to set up payment arrangements. Representatives will work to set up individualized payment plans based on the customers’ needs. Call 830.629.8400 Monday through Friday, 8:00 a.m. – 5:00 p.m., or email customerservice@nbutexas.com.

In addition to the NBU Bill Payment Assistance Program, administered by the New Braunfels Food Bank, customers needing help paying their NBU bill can apply to the Comal Emergency Relief Fund.   

The McKenna Foundation and the City of New Braunfels, together with the New Braunfels Food Bank, the Family Life Center, Community Council, and the Salvation Army have partnered to assist income-constrained households by designating additional funds within the New Braunfels city limits with their utility bills. New Braunfels city residents or NBU customers whose income is up to 200% of the federal poverty limit can apply.

Conservation remains one of the most effective ways to manage utility usage and costs. The Conservation and Customer Service team is here to help customers identify ways to make their homes more energy efficient and will help find ways to reduce water usage. Customers can schedule a free home assessment by visiting nbutexas.com/assessment or calling 830.608.8925. Customers can also take advantage of numerous rebates at nbutexas.com/rebates.


Customers can review current rates, the cost of power, and a host of frequently asked questions at nbutexas.com/rate-breakdown. This page offers customers up-to-date information regarding their bills and any changes in the forecast.

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About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community. New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on Twitter at @nbutexas, and to learn more, visit nbutexas.com.