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(New Braunfels, TX – January 30, 2023) – With the winter weather conditions upon us, the New Braunfels Utilities (NBU) service territory is anticipating freezing temperatures and precipitation, which may cause ice accumulation in some areas. With the safety of our NBU customers and employees in mind, the NBU lobbies and drive-through will delay opening until 10:00 a.m. on Tuesday, January 31, 2023; however, daily operations will remain uninterrupted.

Customer Service inquiries should be directed to 830.629.8400. The latest operational updates will be posted on the NBU website at, on Facebook at, and through local and regional news outlets. Additionally, weather resources, like how to winterize your home, generator safety, and the NBU up-to-date Outage Viewer Maps that provide status information on electric and water outages, can be found online.


About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on Twitter at @nbutexas, and to learn more, visit