common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Community Alert

2018 Water & Wastewater Impact Fee Report now available

The Impact Fee's public hearing will on New Braunfels City Council's agenda during the regular scheduled meeting, to be held on July 23, 2018. The 2018 Water & Wastewater Impact Fee Report is available for public review.



New Braunfels Enters Stage 2

Water Restrictions

Current Water Restriction status is now STAGE 2. New Braunfels Utilities (NBU) customers are still allowed to use a sprinkler or irrigation system one day per week, before 10:00 a.m. and after 8:00 p.m., based on the last digit of your address. Watering with a hand-held hose, bucket, soaker hose that does not spray water in the air, or a drip irrigation system is still allowed on any day, but only before 10:00 a.m. and after 8:00 p.m. Read more here.



Beware of Scammers

We have received reports from customers saying they have received calls from scammers pretending to be NBU. Do not give a caller who you have not verified as an NBU employee any personal information. You can always Contact our 24/7 Control Center at 830-629-4628 (4NBU) to verify the identity of an NBU employee and check on your account.


New Online Payment Platform

Launch

NBU has implemented a new payment processor that is integrated with Customer Connect. Find out more here or by calling our Customer Service Division at (830) 629-8400.


Electric Outage Viewer

Go to the NBU Electric Outage Viewer here to see outage status on our electric system.


Texting outage notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. To learn more, click here

 

 


Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services.. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.