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Community Alert

Customer survey underway

NBU has contracted with SDS Research to conduct a customer satisfaction survey. Read more here.

water and sewer work requires closing of walnut

NBU's contractor working on water and sewer main crossings on Walnut Avenue will keep Walnut closed from Kerlick Lane to Grandview Avenue between 7 a.m. and 7 p.m., weather permitting, until the project is completed. Access will be maintained to residents and businesses along Walnut between Kerlick and Grandview. Grandview Avenue will remain closed 24/7 between Walnut and Fredericksburg Road to accommodate the installation of a 24-inch and 8-inch water line at the Walnut/Grandview intersection. In addition, TxDOT's contractor has closed Walnut Avenue fully from Grandview Avenue to Floral Avenue as they continue with construction on the Walnut widening project.

NBU Reaches settlement agreement with LCRA

The litigation with LCRA is now concluded following the NBU Board of Trustees vote to accept a $20.5 million payment from LCRA. Learn more here.

stage 2 watering restrictions are in effect

Use of a sprinkler or irrigation system is limited to one day a week based on the ending number of your address. Remember that watering with a sprinkler or irrigation system is only allowed before 10 a.m. and after 8 p.m. year round!

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.