NBU offices to be closed for fair parade
NBU offices will be closed from 9 a.m. to 12 p.m. during the Comal County Parade on Friday, September 23. If you need to report an outage or service issue during that time, please contact our Systems Control Center at (830) 629-4628 (4NBU). Thank you and enjoy the parade!
Texting Outage Notification System
NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power.
To learn more, click here.
NBU Online Electric Outage Viewer
Click here to see outage status on our electric system.
Year-round watering rules in place
NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. We are asking for continued awareness of the use of water for non-essential purposes. Please be aware that New Braunfels enters Stage 1 watering restrictions if aquifer levels are at or below 660 feet. You are welcome to call the NBU Water Hotline at (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!