Image Alt Text



Effective July 1, 2020, NBU will reinitiate late fees and disconnections for non-payment on past due accounts.

Within the next 30-days, customers with past-due balances should contact the Customer Service department at 830.629.8400. Our service representatives are committed to working with each customer and their unique situation to arrange a payment plan. New Braunfels Utilities’ customers with past due accounts, greater than 60-days, were previously notified and encouraged to establish payment plans. Customers with past-due balances have until June 30, 2020 to set up a payment plan. Customers who make payment arrangements by June 30, and honor their payment plan arrangements, in addition to paying their current bills, will have late fees forgiven until the account returns to good standing.

Customers can access their NBU accounts online, call our automated phone payment service at 1.844.863.7360 (24/7), or speak with a service representative by calling 830.629.8400, Monday through Friday, 8:00 a.m. – 5:00 p.m. The NBU drive-through, located off the Main Plaza, is open during standard business hours and the night drop remains accessible.

Beware of Scammers

We have received reports from customers saying they have received calls and emails from scammers pretending to be NBU. Do not give a caller who you have not verified as an NBU employee any personal information nor click on any links, open attachments or QR codes from unverified NBU emails. You can always Contact our 24/7 Control Center at 830-629-4628 (4NBU) to verify the identity of an NBU employee and check on your account.


Beware of Solar Claims  Learn More.

New Braunfels Utilities does not endorse ANY Solar vendors. NBU offers FREE evaluations of residential and commercial solar proposals.
Learn more about the Solar Interconnection Process..



At New Braunfels Utilities we are about more than simply providing excellent electricity, water, and sewer services to our service area. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services. By utilizing consistent and efficient improvements and programs we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water, and sewer services.