common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

Facebook Feed
Community Alert

NBU offices to be closed for fair parade

NBU offices will be closed from 9 a.m. to 12 p.m. during the Comal County Parade on Friday, September 23. If you need to report an outage or service issue during that time, please contact our Systems Control Center at (830) 629-4628 (4NBU). Thank you and enjoy the parade!


Texting Outage Notification System 

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. 

To learn more, click here



NBU Online Electric Outage Viewer

Click here to see outage status on our electric system.


Year-round watering rules in place

NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. We are asking for continued awareness of the use of water for non-essential purposes. Please be aware that New Braunfels enters Stage 1 watering restrictions if aquifer levels are at or below 660 feet. You are welcome to call the NBU Water Hotline at  (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.