common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Community Alert

Scam Alert!

We have received numerous calls regarding attempted scams by NBU customers. Please remember that NBU representatives will not call after hours or on weekends demanding immediate payment with a credit card or money card. If you receive a call from us for any reason during business hours, we will always clearly identify ourselves and provide a legitimate, local contact number for customers to verify their credibility. If you have any doubt that a caller is legitimate, hang up immediately and call the NBU Main Office number at(830) 629-8400 or our 24-hour Control Center at (830) 629-4628 (4NBU). Read more here.

New Online Payment Platform

Launch

NBU has implemented a new payment processor that is integrated with Customer Connect. Find out more here or by calling our Customer Service Division at (830) 629-8400.


Electric Outage Viewer

Go to the NBU Electric Outage Viewer here to see outage status on our electric system.


Texting outage notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. To learn more, click here



Non stage watering rules in effect

NBU customers are under non stage watering rules which allows for use of a sprinkler or irrigation system any day of the week as long as it is before 10 a.m. or after 8 p.m. Read more here.

 


Maximum
effective impact fees in

effect

Impact fees increased to the maximum effective rate on October 1. The fee affects only new construction seeking connection to the NBU water and wastewater systems. Read more here.

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services.. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.