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Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!
With the pending retirement of longtime CEO Paula DiFonzo, NBU has begun conducting the search for her successor. A full position profile and information on how to apply can be found here. Please do not contact NBU, its Board members, or its employees directly about this search.
Texting Outage Notification System
NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power.
To learn more, click here.
NBU Online Electric Outage Viewer
Click here to see outage status on our electric system.
New Braunfels nearing Stage 1
NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. With the onset of summer heat and an increasing level of use on the NBU water system, we are asking for continued awareness of the use of water for non-essential purposes. Usage has increased to about 20 million gallons a day in New Braunfels...up from 10 mgd in June! Please be aware that New Braunfels will enter Stage 1 watering restrictions when aquifer levels are at or below 660 feet. You are welcome to call the NBU Water Hotline at (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!
Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.
Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.
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Service Conditions Policy
Water Policy Manual
Electric Connection Policy
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At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.
We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.
We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.