Daily Water Readings

COMMUNITY ALERT

Notice:

Beginning Friday evening at 5:30 p.m., February 22, through midnight on Sunday, February 24, 2019, NBU’s payment processor will be taken offline to conduct necessary maintenance and upgrades to the system. During this time, customers will be unable to make any online or over-the-phone utility bill payments. Payments can still be placed in the night-drop.

 

Beware of Scammers

We have received reports from customers saying they have received calls from scammers pretending to be NBU. Do not give a caller who you have not verified as an NBU employee any personal information. You can always Contact our 24/7 Control Center at 830-629-4628 (4NBU) to verify the identity of an NBU employee and check on your account.

 

Electric Outage Viewer

Go to the NBU Electric Outage Viewer here to see outage status on our electric system.

Welcome

At New Braunfels Utilities we are about more than simply providing excellent electricity, water, and sewer services to our service area. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services. By utilizing consistent and efficient improvements and programs we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water, and sewer services.