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Stage II watering restrictions in effect

New Braunfels entered Stage II watering restrictions on Thursday, August 13. NBU customers can continue use a sprinkler or irrigation system once a week on their assigned day as long as it is before 10 a.m. or after 8 p.m. Watering with a hand held hose, soaker hose, drip irrigation system, or 5-gallon bucket is allowed on any day of the week, but must be done before 10 a.m. or after 8 p.m.

Assigned days are based on the last number of your street address as follows:

0 or 1: Monday

2 or 3: Tuesday

4 or 5: Wednesday

  6 or 7: Thursday

  8 or 9: Friday

  Sprinklers and irrigation systems are not allowed on weekends
during Stage I, II, or III. Customers can stay up-to-date on current watering restrictions or report a possible violation by calling the NBU Information Line at (830) 608-8925.

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.